Hello, my name is
Diana Kosa
I am a communication expert and business process manager. I specialize in crafting tailored marketing strategies for SMEs, helping businesses grow their brand and attract more clients.
My experience enables me to effectively help companies optimise their processes, increase customer satisfaction and develop innovative, results-oriented strategies.
- +421 915 441 873
- hello@dianakosa.com
- Slovakia (Dunajská Streda) / Hungary (Budapest)
- Diana Kosa
About Me
My Skills and Achievements
I am a proactive, independent person who believes in open communication and mutual trust. With my coaching leadership style I strive to inspire others and encourage personal development.
2023 - 2024
Business Process Manager
My responsibilities include driving human resources initiatives, optimizing and streamlining processes, creating actionable reports, and contributing to the overall marketing strategy.
2019 - 2023
Customer Care and Communications Manager
Monitoring and resolving customer inquiries, implementing strategies to improve the customer experience and satisfaction. Leading a cross-functional team responsible for internal and external communications.
2014 - 2018
Production Control Manager
Monitored and controlled production processes to ensure high-quality products were produced on time and with the best possible efficiency.
Portfolio
My Projects
My portfolio showcases a variety of projects encompassing both creative and strategic aspects, from impactful branding designs to business development. Among these, several are ongoing open projects, and I am excited to invite collaborators who are interested in joining and bringing their unique skills and insights.
- All Work
- /Branding
- /Employer Branding
- /Marketing
- /Open Project
- /Process optimization
- /Uncategorized
My Experience
Some key projects I worked on.
Nexacon Marketing Solution
Established a dynamic and innovative marketing and communication agency delivering tailored strategies and creative solutions for businesses.
Process Management
Analyzing all parts of the business to optimize processes. Seeking new solutions to improve them and enhance individual operations’ efficiency. Implemented a capacity planning tool to be prepared for peak and gap scenarios in the production.
Customer Excellence
Resolving customer inquiries, implementing strategies to improve the customer experience and satisfaction. Significantly improved NPS.
Employer Branding
Communication activities to engage employees and attract new talents. Focus Group interviews. Only the engaged employees will satisfy your customer needs.
Partner Companies
This section highlights a list of organizations I’ve had the privilege of collaborating with, showcasing a rich history of joint ventures that have led to innovative solutions and mutual growth.
